Shipping policy

🚚 Shipping Policy

Last updated: [November 5, 2025]

At Rize, we aim to get your supplements to you quickly, safely, and reliably. Please review our shipping policy below before placing your order.

📦 Processing Times

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • You’ll receive a confirmation email once your order has been placed and another with tracking information when it ships.

  • During high-volume periods or product launches, processing times may take slightly longer — we appreciate your patience.

🚀 Shipping Rates & Delivery Estimates

U.S. Shipping:

  • Standard Shipping (3–7 business days) — Free on orders over $75, or calculated at checkout.

  • Expedited Shipping (2–3 business days) — Available at checkout for an additional fee.

International Shipping:

  • Available to most countries. Rates and delivery times vary based on destination and customs.

  • Customers are responsible for any import duties, taxes, or customs fees that may apply.

🔍 Order Tracking

Once your order ships, you’ll receive an email with your tracking number.
Tracking information may take 24–48 hours to update after dispatch.

📦 Lost, Damaged, or Stolen Packages

We’re not responsible for packages lost or stolen after delivery confirmation, but we’ll always do our best to help.
If your package is missing or arrives damaged, please email @rizeupsupplements@gmail.com within 7 days of the delivery date.
Include your order number, a description of the issue, and photos if applicable.

🔁 Address Accuracy

Please double-check your shipping address before submitting your order.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.

🌍 Pre-Orders or Back-Orders

If a product is on pre-order or temporarily out of stock, we’ll clearly note the estimated shipping timeframe on the product page.
Orders containing pre-order items will ship together once all items are available unless otherwise stated.

🕒 Delivery Delays

While we work hard to ship on time, unexpected carrier delays, weather, or customs inspections may affect delivery. These are unfortunately beyond our control, but we’ll always assist in tracking your order if needed.

Questions?
Email us anytime at rizeupsupplements@gmail.com — we’re happy to help.